At
BoatDepot.com we take advantage of the low costs of selling our products online
by passing the savings on to you! We will always provide you with quality service
and quality products .
We are constantly adding new products
to our web site, and as always, our prices are unbeatable. Our web site is guaranteed
to be secure to protect your privacy while shopping online. We hope you enjoy your
Boat Depot shopping experience. If you have any questions, comments, or feedback
please don't hesitate to contact us.
NOTE: We
"Give the customer what they want, fast delivery, quality tanks at unbeatable prices!"
In order to accomplish
that we cut down on unnecessary expenses, we do not have a toll-free phone number,
we do not print catalogs and we don't have a large sales staff. We of
course pass all these savings on to you. Rest Assured though, we will provide
you with great customer service, simply e-mail us and we will address any of your
questions or concerns.
CORPORATE OFFICE:
1627 South Dixie Hwy
Pompano Beach, FL 33060
Order Cancellation Policy
Orders can be cancelled at
anytime prior to shipment for full credit. Customers cancelling orders after shipment
are responsible for freight charges & restocking fees (if applicable) incurred
by BoatDepot.com on their behalf.
Orders may be cancelled prior to shipment by submitting an
order cancellation request.
Return Goods Policy
Due to the nature of our business, Boat Depot needs to maintain
a strict return policy. A return will only be accepted up to the duration and parameters
of the manufacturer's warranty for exchange or repair if a product is found to have
a manufacturing defect. The end user needs to acquire a Return Authorization from
the customer service department at Boat Depot. The defective product then needs
to be shipped in its original packaging to the location provided by the customer
service department at Boat Depot. No return shipments will be accepted by Boat Depot,
or by the manufacturer of the defective product, without the original packaging
and Return Authorization.
In some cases the sales department at Boat Depot may arrange an exchange with the
manufacturer for an alternative product. Once it is received in satisfactory condition
by the manufacturer, the original product will be refunded, minus a restocking fee
up to 25%, and the end user will be billed for the replacement product. The original
product must be returned in "As New" and “resellable” condition, in the original
packaging and with a Return Authorization provided by the customer service department
at Boat Depot. Any returned item that does not meet all three conditions will still
be considered the property of the end user; and will be shipped back to the end
user at the end user's expense. No refund will be provided for any product returned
that does not meet all three conditions. Additionally, Boat Depot reserves the right
to charge an additional 5% fee on all canceled orders, if the order has already
been processed. Standard returns that are not exchanged or defective are subject
to a 25% restocking fee, minus return shipping. Original shipping costs will not
be refunded.
Rotationally Molded Tanks and Parts:
All dimensions are outside part dimensions
in inches and may vary by the Standard Rotational Molding Tolerance of +/- 3%
Ronco Marine & RV Tanks:
Ronco tanks are custom tanks and are
manufactured when ordered. The manufacturer does not accept returns on any marine
or RV tanks. We apologize for the inconvenience. Please remeasure your dimensions
before ordering.
*Marine Electronics
Marine Electronics will only be shipped
within the United States, to the cardholder's billing address.
Shipping Policy
Freight
Unless otherwise agreed in writing, all shipments are F.O.B. Shipping Point. BoatDepot.com
will determine the point of origin of shipment, the method of transportation, and
the routing of shipment. All freight charges are the sole responsibility of the
purchaser. Purchasers requesting shipment by a different method will be billed for
any additional charges incurred. BoatDepot.com, when possible, will attempt to make
shipments by the routing requested by the purchaser, but makes no guarantee. All
added accessorial fees will be charged to the customer (examples: lift-gate, re-consignment,
etc.). If your product is shipping to a residential address, a university campus,
a military base, a farm, a construction site, or any other nonbusiness location,
the freight companies assess a surcharge to your delivery charge. Someone must be
present to accept and sign for the delivery or the freight company will have to
return and may charge for additional delivery attempts. The receiver is responsible
for unloading all merchandise. Trucking companies allow a limited amount of time
to offload your product, because they normally have a daily route with multiple
deliveries and pickups. If that time is exceeded, you will be assessed additional
charges for waiting time.
Loss, Damage or Delay
Shipping dates are approximate and are based on prompt receipt of all necessary
information and approvals from the purchaser. BoatDepot.com shall not be liable
for failure to perform or for delay in performance due to fire, flood, strike, or
other labor difficulty, acts of God, act of any governmental authority or of the
purchaser, riot, embargo, car shortage, wrecks or delay in transportation, inability
to obtain necessary labor, materials or manufacturing facilities from usual sources
or due to any other cause beyond its reasonable control. In the event of delay in
performance due to any such cause, the date of delivery or time of completion will
be postponed by such length of time as may be reasonably necessary to compensate
for the delay.
Claims
It is of utmost importance that
receivers make note of any damage to deliveries. All orders are shipped from Boat
Depot’s vendors only after they are inspected for accuracy and quality inspected
to insure there is no damage. Title is passed to the carrier at time of pickup and
it becomes their responsibility to safely handle the product to insure that it arrives
in the same condition as it was in when it left the facility. When you receive
your merchandise, make sure to inspect it carefully to insure it is in good, undamaged
condition PRIOR TO SIGNING FOR IT. If you accept it and sign that you
received it in good condition, the freight company is no longer responsible for
any damages that you discover later. The act of signing for delivery is acceptance:
(1) that your tank has arrived undamaged, (2) of ownership of the property (the
shipment) from the shipping carrier to the receiver. The person who
signs the Bill of Lading when tanks are delivered MUST note any damage on the
Bill of Lading (Delivery Receipt). Make sure the delivery driver also
signs that the product is damaged. Please take pictures if possible.
Oftentimes, the damage is done to a part that can easily be replaced. If there is
no indication of damage, trucking companies will deny claims for damage in transit.
Boat Depot is not responsible for damage caused by freight carriers. Tank-Depot.com’s
vendors take great care to ship tanks that are in excellent condition. Once they
leave their sites, damage can occur while the tanks are in the hands of the trucking
company. If there is no notation of damage on the signed Bill of Lading, trucking
companies often deny claims of damage. It is their right to do so. It is important
that whoever receives the tanks be trained to look for damage and note it on the
Bill of Lading (Delivery Receipt.) Even if there is no designated space for such
a notation, it must be written on the Bill of Lading (Delivery Receipt). It is the
purchaser’s responsibility to notify Boat Depot of all damages within 5 business
days from delivery. Claims for damage or shortage or any other reason must be made
within 30 days from the date invoiced and must be noted on the Bill of Lading (Delivery
Receipt.) We value our customers and will do everything to a replacement tank at
no extra charge, as long as the damage is noted at the time of delivery. We will
NOT accept responsibility for damage done to the tank if the receiver of the tank
does not note damage. At this point you will accept ALL responsibility for the tank
and can file a claim directly with the carrier for the damage. We will be happy
to assist you with this process.
Errors on Our Site
Prices and availability of products and services are subject to change without notice.
Errors will be corrected where discovered, and Boat Depot reserves the right to
revoke any stated offer and to correct any errors, inaccuracies or omissions including
after an order has been submitted and whether or not the order has been confirmed
and your credit card charged. If your credit card has already been charged for the
purchase and your order is cancelled, Boat Depot will issue a credit to your credit
card account in the amount of the charge.
YOUR CALIFORNIA PRIVACY
RIGHTS
If you are a California resident, California law provides that you be given the
opportunity to opt out of our sharing your personal information with third parties
that would use such personal information for their own direct marketing. Absent
such an opt-out, we may share your information with other Boat Depot businesses
to provide you with information about their products, services or promotions that
we think may be of interest to you. Accordingly, per California law, we provide
a way for you to opt out if you do not want us to share your information in this
manner. California residents can opt out of our sharing your information as described
above by contacting Customer Service, Monday - Friday 9:00 AM - 5:00 p.m. (Eastern
Time) at
and requesting that you would like to opt out from receiving all marketing communications
from Tank-Depot.com Businesses. If you have already received communications from
us, it will expedite the opt-out process if you are prepared to provide us with
the exact name, and e-mail and/or postal mail addresses under which you have been
receiving communications from us. Please note that it may take us up to 30 days
to fully process your opt-out request. To review our complete Privacy Notice, please
click here
